Shipping policy
At present, we offer shipping exclusively within the United Kingdom and Europe. International delivery to other regions is not available at this time; however, we are actively working toward expanding our shipping capabilities. To stay informed about future international shipping options, we encourage you to sign up for our newsletter or follow us on social media.
2. Couriers and Delivery Services
We work with trusted courier partners, including Royal Mail and UPS, to deliver your orders reliably and securely. The courier selected may vary depending on your delivery location and the shipping method chosen at checkout.
3. Shipping Costs
Standard UK delivery is free on all orders over £200. For orders below this amount, standard shipping fees will apply. Final shipping costs, based on your location and order details, will be clearly displayed during checkout.
4. Order Processing Time
Please allow 10 working days for your order to be processed and prepared for dispatch. As a small business committed to craftsmanship, each order is handled with care and attention. You will receive a dispatch confirmation email once your parcel has been shipped.
5. Delivery Timeframes
Following dispatch, standard delivery within the UK typically takes 2 to 3 business days.
6. Delivery Options
You may choose between home delivery or collection at a local pickup point, depending on availability in your area. Options will be presented at checkout.
7. Tracking Your Order
Once your order has been processed and shipped, you will receive a tracking number via email, along with a link to monitor the progress of your delivery. If you do not receive this information, please check your spam or junk folder. For further assistance, feel free to contact us.
8. Lost or Damaged Deliveries
If your order has not arrived within 14 days of its expected delivery date, please contact us so we can investigate promptly. In cases of damage during transit, kindly send photographs and a brief description to our support team. We will be happy to offer a replacement or refund, subject to product availability.
9. Duties and Taxes
Duties and Taxes don't apply for local deliveries in the United Kingdom. For EU customers, VAT and any applicable customs duties are calculated and applied at checkout. These costs are shown clearly before you complete your order, so you won’t face any surprise charges on delivery.
10. Order Changes and Cancellations
If you wish to cancel or modify your order, please contact our team as soon as possible. We are happy to make adjustments before the order is dispatched. Please note that personalised, engraved, or custom-made items are final sale and cannot be modified or cancelled once production has started.
11. Customer Support
Should you have any questions regarding your delivery, please do not hesitate to contact us at contact@amrma.co. We are here to help and ensure your experience with us is seamless and satisfying.